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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathaniel Santos

November 16, 2024

5  out of  5
rating by Nathaniel Santos
"I have had nothing but great experiences with my agent. The service that ross Lopez and his office has provided has been top notch. I have been a customer for over 10 years. Any time I have a question they are just a phone call away. Thank you for the many years for outstanding service."
We responded:
"Thank you, Nathaniel, for being such a loyal customer for over 10 years and for sharing your experience with us! We're thrilled to hear that you’ve consistently received top-notch service from the team. Your trust and kind words mean the world to us. We’re always just a phone call away whenever you need us! -Ross"
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Specter5053

November 11, 2024

5  out of  5
rating by Specter5053
"Nice to see a local office with friendly knowledgeable staff."
We responded:
"Thank you for your kind words! We’re proud to be your local State Farm office and to have a team that’s dedicated to providing knowledgeable, friendly service. If there’s anything we can assist you with in the future, don’t hesitate to reach out! -Ross"
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Natasha Barrett

November 11, 2024

5  out of  5
rating by Natasha Barrett
"Its a nice office with helpful people. There was a new guy there, nick is his name, he was very kind!"
We responded:
"Thanks, Natasha! We’re so glad you felt welcome and well-supported by our team, especially by Nick! We’re here to make sure you have a positive experience with your insurance, and we look forward to continuing to serve you.- Ross"
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Allan Jose

November 5, 2024

5  out of  5
rating by Allan Jose
"My family's been with Ross Lopez's insurance agency for decades. This office has great service. Frances, in particular, has been a gem. She is responsive, organized, and very helpful. We couldn't keep our policies straight or updated if it were not for her help. Thanks to the whole team!"
We responded:
"Hi Allan! Thanks for your loyalty as long time Customer, I will relay your kind words to Frances. Please let ius know if you need more help in the future. We are here for you and your family. -regards Ross"
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Malychanh Bounlem

October 21, 2024

5  out of  5
rating by Malychanh Bounlem
"I’ve been with state farm for over 25 yrs excellent service I always get the help I need everytime I call and Ross Lopez always go above and beyond to make sure my questions and always willing to help in anyway he can I would recommend State Farm to anybody"
We responded:
"Thank you so much, Malychanh, for your incredible loyalty over the past 25 years! I'm grateful for the opportunity to be part of your journey and always happy to assist with your questions. Your trust in us means a lot, and we're here for you whenever you need us. Thanks again for the recommendation! -Ross"
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Johnny Khammanh

October 18, 2024

5  out of  5
rating by Johnny Khammanh
"Great service and they literally go above and beyond to help you. I’m a satisfied longtime customer."
We responded:
"Thank you for your wonderful review, Johnny! We truly appreciate your feedback and are delighted to hear that our team at Ross Lopez State Farm was able to provide you with exceptional service. Going above and beyond for our customers is our top priority, and we’re so glad to have you as a longtime customer. If you ever need assistance or have questions, please don’t hesitate to reach out—we look forward to serving you again! -Ross"
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Mark Del Barba

October 11, 2024

5  out of  5
rating by Mark Del Barba
"Our nonprofit Operation Dez Strong needed liability insurance. We found a friend at State Farm in Brentwood Ca. Ross, Frances and Michelle are amazing representative of State Farm. Operation Dez Strong highly recommends this office. Professional and caring. Thank you Mark Del Barba"
We responded:
"Thank you for this great 5-star review, Mark! Thanks for choosing us for your Liability Insurance for your nonprofit organization, Operation Dez Strong. If you ever need anything, Michelle, Frances, and myself are here to help you out! -Ross"
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Kari Arnold

October 4, 2024

5  out of  5
rating by Kari Arnold
"Frances Spijker is the BEST! She makes my life easier and is fast at getting me my certs. Thanks!!"
We responded:
"Your kind words have brightened my day, Kari! It's fantastic to hear that Frances has assisted you effectively and promptly. Her commitment to making our customers' lives easier is a cornerstone of our service here at Ross Lopez State Farm. When you need further assistance, please don't hesitate to contact us -Ross"
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Jonatan Mendez

October 2, 2024

5  out of  5
rating by Jonatan Mendez
"Ive been a member of state farm for more than 5 years now. This office makes the process of managing my insurance needs simple and hasstle free, michelle is always willing to help and is very patient in helping me out when I have needed it."
We responded:
"Thank you so much for your loyalty and for sharing your experience, Jonatan! We're thrilled to hear that Michelle has been a great help, making your insurance needs hassle-free and providing patient support whenever needed. We truly value your continued trust over the past 5 years and look forward to being here for you in the future. Thanks again for choosing us! -Ross"
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Drew Bandz

October 1, 2024

5  out of  5
rating by Drew Bandz
"Very helpful and easy to communicate with"
We responded:
"Thank you Drew for your 5 Star Review! We are always happy to assist you whenever or wherever you need us. Again, Thank you. Regards Ross"
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Chet Allen

August 20, 2024

5  out of  5
rating by Chet Allen
"A wonderful family focused business very professional and with real true care and concern thanks to all"
We responded:
"Chet, I greatly appreciate your kind words about our office! Your satisfaction is the driving force behind what we do. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thanks for being part of our State Farm family! -Ross"
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christine treat

August 20, 2024

5  out of  5
rating by christine treat
"Great courtesy and understanding of our issues. Thank you Frances for your kindness and friendship. You're the best! Sincerely, Christine Treat"
We responded:
"Thank you, Christine, for your heartfelt review! We’re so glad that Frances was able to offer you the kindness and understanding you needed. Building strong relationships with our customers is so important to us, and we’re honored to have your trust and friendship. You're the best too! - Ross"
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yolanda crocker

August 15, 2024

5  out of  5
rating by yolanda crocker
"I've been with State farm such a long time. Ross Lopez is the best. I appreciate what he's done for me and my coverage. I've been with State farm for since 1990 and stayed with you guys Ross's the greatest and so is his team. They care their prompt and how I got introduced with State farm was with my father ciprano. L Ayala and now my family are with State farm. Thank you, Ross Lopez and State farm"
We responded:
"Thank you, Yolanda! We're thrilled to hear about your positive experience with our office. Your loyalty since 1990 and your family's long-standing relationship with State Farm mean the world to us. The team and I are dedicated to providing you with the best service and coverage. We truly appreciate your kind words and continued support. Thank you again! - Ross"
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Zoie Morden

August 12, 2024

5  out of  5
rating by Zoie Morden
"I had the pleasure of working with Ross Lopez with State Farm. He made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend him to anyone looking for an insurance agency that puts customers first."
We responded:
"Thank you so much, Zoie, for your kind words! It was a pleasure helping you through the insurance process. I'm glad to hear that you found the experience to be smooth and that I could address your questions effectively. Your recommendation means the world to me. I'm always here to help whenever you need anything. -Ross"
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Benya Phimma

August 12, 2024

5  out of  5
rating by Benya Phimma
"The Best Agent you can ask for! Always available specially when you need him most!"
We responded:
"Thank you, Benya, for your wonderful feedback! Being available when you need me most is something I take great pride in. I'm grateful to have earned your trust and will continue to be here for all your insurance needs. -Ross"
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JS

August 7, 2024

5  out of  5
rating by JS
"Amazing agent. Always on call 24/7 no matter what's the situation is even if the office is closed. Highly recommended and will go above and beyond for you and your family."
We responded:
"Thank you for the Five Star Review and your kind words Jimmy! I'm always here to help anytime! Best regards - Ross"
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ross lopez

August 1, 2024

5  out of  5
rating by ross lopez
"The Best Agency and Team!"
We responded:
"Thank you, Ross, for your kind words! Providing excellent service is what we strive for every day. We appreciate your trust and support! - Ross "
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tracy Coogler

May 1, 2024

5  out of  5
rating by tracy Coogler
"Ross Lopez. His staff is always super helpful and available to answer all my questions."
We responded:
"Thank you, Tracy, for your amazing review and your five-star rating. We are delighted to hear that our staff is always super helpful and available to answer all your questions. We value your trust and your relationship with our State Farm team. -Ross"
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Margaret Potter

April 28, 2024

5  out of  5
rating by Margaret Potter
"I have had my car broken into twice and one car stolen. Ross’s office took great care of me each time. They went to repair shop in a timely manner and also getting a rental car. They are awesome."
We responded:
"We're sorry about your car incidents, Margaret. I’m glad my team was able to assist you promptly and efficiently. Your safety and needs are our top priorities, and we're committed to providing excellent service in every situation. Thank you for your support and loyalty! – Ross "
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Mark Maningas

April 10, 2024

5  out of  5
rating by Mark Maningas
"I had a great experience working with Ross for my auto insurance needs. He was professional, knowledgeable, and helped me find the perfect coverage at a competitive rate. His customer service was exceptional, and he made the entire process smooth and hassle-free. I highly recommend Ross for anyone looking for reliable and trustworthy auto insurance assistance."
We responded:
"Thank you Mark for your 5 Star Review and to your very kind words and compliments! You made our DAY! Please let us know if ever need help in the future. We are here for you! Ross"
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van sara

March 27, 2024

5  out of  5
rating by van sara
"Excellence service always there when you needed them"
We responded:
"Thank you for your kind words, Van Sara! We're thrilled to hear that you've experienced excellent service with us and that we've been there for you whenever you needed assistance. Please don't hesitate to reach out if you have any questions or need more help. We appreciate your support! – Ross "
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Penny Smith

March 21, 2024

5  out of  5
rating by Penny Smith
"Francis is the bomb. She is hard working and consistently on my case for a surety BOND! There aren't many local places that we can get a bond. They do all sorts bonds. Luckily, I just need a simple probate bond. Very friendly and personal."
We responded:
"Thank you for the wonderful review, Penny! We're thrilled to hear that Francis provided excellent service and made sure your insurance needs were met promptly. Being able to help means a lot to us, and we're glad we could assist you. If you ever need help with anything else, just let us know. We're here for you! – Ross "
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Michael Farady

March 12, 2024

5  out of  5
rating by Michael Farady
"I requested insurance for a rental room, and received it the next day with all the instructions I was required to insert for the rental. I appreciate Frances and others who may have contributed to this certificate, and recommend their services to others who require such insurance policies."
We responded:
"Thank you, Michael Faraday, for your wonderful review! We're thrilled to hear that Frances and our team were able to promptly provide you with the insurance coverage you needed for your rental room, along with clear instructions. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. If you or anyone you know ever needs insurance policies like these in the future, please don't hesitate to reach out. - Ross Lopez"
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carlos ramirez

March 6, 2024

5  out of  5
rating by carlos ramirez
"Always very friendly Always resolve any questions or problems And very fast returning calls I’m very happy with my choice to be insured here"
We responded:
"Thank you for taking the time to share your positive experience, Carlos! I'm delighted to hear that our team's friendliness and prompt responses have made your experience with us a happy one. We're here to assist you with any future questions or needs during our business hours. Thank you for choosing us for your insurance needs, we're thrilled to have you in our State Farm family! -Ross"
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Eli Souza

March 5, 2024

5  out of  5
rating by Eli Souza
"Everything was great"
We responded:
"Thank you, Eli, for your feedback! We're glad to hear that everything went well with your experience. Providing excellent service is our priority, and we're here for all your insurance needs. - Ross Lopez"